Pre Course Learning TCE Level 2

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Question 1 of 6

1. Question
Define the term creditor as stated in the “Taking Control of Goods – National Standards”?
- A local authority, major or frequent judgment creditors in the civil courts, Government Departments and HM Courts and Tribunals Service to whom financial penalties are paid, and landlords undertaking the commercial rent arrears recovery (CRAR) process.
- The business that employs enforcement agents, unless specifically indicated (where different arrangements exist); we also include those public sector organisations that have in-house enforcement agents.
- Someone who lends money out
- A bank or lending institution
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Question 2 of 6

2. Question
Explain what you believe an Enforcement Agent’s role to be and their responsibilities?
- These standards are intended for use by all enforcement agents, public and private, the enforcement agencies that employ them and the major creditors who use their services. Private sector enforcement agents who are recovering debts owed to the public sector perform the vast majority of enforcement work, and this document has established a set of common standards to cover this activity supporting the underpinning legislation. In order to improve the public’s perception of the profession, enforcement agents and those who employ them or use their services, must maintain high standards of business ethics and practice.
- The standards are just used to hinder the Enforcement Agent
- There is no requirements for the Enforcement Agent under the National Standards
- It is down to the judge to make decisions not the Natioanl standards are they are only applicable to the client.
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Question 3 of 6

3. Question
What duty does an Enforcement Agent have when encountering someone who is deemed vulnerable?
- If necessary, the enforcement agent will advise the creditor if further action is appropriate. The exercise of appropriate discretion is needed, not only to protect the debtor, but also the enforcement agent who should avoid taking action which could lead to accusations of inappropriate behaviour.
- Enforcement agents must withdraw from domestic premises if the only person present is, or appears to be, under the age of 16 or is deemed to be vulnerable by the enforcement agent; they can ask when the debtor will be home – if appropriate.
- Enforcement agents must withdraw without making enquiries if the only persons present are children who appear to be under the age of 12.
- All answers are correct
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Question 4 of 6

4. Question
According to the National Standards, Taking Control of Goods regulations 2014 & Tribunals Courts & Enforcements Act 2007 (SChudule 12) when can Enforcement Agents may carry out the execution of a writ or a warrant ?
- Enforcement action should only be carried out between the hours of 6.00am and 9.00pm, or at any time during trading hours, unless otherwise authorised by a court. Existing legislation must be observed.
- Enforcement agents should be respectful of the religion and culture of others at all times. They should carefully consider the appropriateness of undertaking enforcement on any day of religious or cultural observance or during any major religious or cultural festival.
- Any day of the year
- All three answers are correct
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Question 5 of 6

5. Question
According to the National Standards please describe a “Debtor”?
- A person who owes a sum of money – this may be a judgment debt or a criminal financial penalty fine which is in default or a liability order. The debtor should behave lawfully and is encouraged to co-operate with the enforcement agent.
- Any person that you believes owes the money
- The debtor and their direct family
- Some one who owes money
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Question 6 of 6

6. Question
Define the term Enforcement Agent as stated in the “Taking Control of Goods – National Standards”?
- Someone who is responsible for the enforcement of court orders against goods (warrants of control) or the person (arrest warrants); we include those employed in the public and private sector, bailiffs and High Court Enforcement Officers.
- Someone who has the lawful process of warrant or writ execution, and taking control of goods.
- None of these answers
- A person who can take control of goods
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Pre Course Learning TCE Level 2

Pre Course Learning TCE Level 2

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